I had a ring door bell2 for several years. Hardwired , battery always at 100%. No issues. All of a sudden battery started discharging. Transformer was bad. Installed new transformer . It burned out as well. Called electrician . He installed new transformer . That burned out . Told me the ring door bell is defective. Keeps burning out transformers. Ring sent me a new doorbell 3. Issue is the battery is not at 100%. Slowly going down. Found out it doesn’t keep battery charged. Why did the 2 have no issues and the new 3 doesn’t charge the battery??? This is a flaw. Don’t understand . You would think it would be better.
HI @NJ71. I suggest reaching out to our support team on this issue. They can review some diagnostic information about the Doorbell and determine the next best steps. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.