I may aswell express my annoyance at this too.
I have alwasy run VPN, Ring told me about 4-5 years ago when i installed the original doorbell that VPN wasn’t an issue and with app updates it now seems to be.
VPN only blocks access if Ring have decided they want to block access. They do this because they want to know where you are for their own data needs. A VPN stops them doing that.
Its a mjor privacy issue for me but also what if you are working from home and have to use a VPN to work. VPN’s are becoming an essential security tool and often now sewn into hardware routers, out of your control.
I have spent £1000’s on Ring products, only to have a really badly functioning service now. I really should be able to claim my money back for all the devices that are now not functioning as they should.
I would urge RIng to re-think blocking VPN. Can we have a senior manager’s statement on why you block it, and if you will remove it very soon?