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Ring devices disconnect and require hard reset to get back online
hardwired-security-cameras
battery-video-doorbell
app-settings
troubleshooting
ios
I have a doorbell 2nd generation and floodlight wired plus. If my wifi goes out (which it does at least 1x a week), the only way to reconnect my devices to the internet is a hard reset.
When I try to reconnect the devices in app (iOS) and select wifi has not changed, there is no action, I am just taken to a screen to contact support. Which means I have to select “wifi has changed” even though it has not, and set up the devices again. Has anyone has this issue and successfully resolved it? It’s not my wifi connection as both devices are well within proximity of my router. Thanks!
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16-09-2022 11:59:46
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Caitlyn_Ring
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16-09-2022 07:58:03
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