Hey neighbors. We wanted to thank you so much for your continued feedback in regards to the desktop app and Ring.com. We are going to continue to fine-tune the tools and features that our neighbors have come to love about the Ring desktop app to ensure that you can still enjoy the functionality of Ring on your desktop, from Ring.com. We strongly encourage you to use Ring.com due to the planned deprecation of the desktop apps for both Windows and Mac and them no longer receiving updates. This will provide the best experience to manage your devices while we continue to work on Ring.com.
We are exploring how we can support additional web browsers such as Firefox and Safari, as well as browser notifications across all support platforms to ensure you get alerted of what’s happening at your location. We are working hard to improve the web experience so that we can support all of our products, features and integrations from your desktop computer, leaving you with more options and control over your devices from Ring.com in comparison to the previous desktop app experience.
With this change in mind, we would like to highlight key features that are currently available on Ring.com that are not available via the desktop app:
- Subscription management
- Control Center
- Mode Settings (for Alarm and Cameras)
- Alarm and Smart Lighting Event History
- Access to all devices
- Desktop app has not supported new Ring devices after February 2021
Going forward, we want you to know that in the coming months we are looking to bring the following features to Ring.com in the future:
- Browser notifications for Chrome, Firefox
- Safari support will come late 2022
- Additional browsers supported for Live View (Firefox, Safari)
- Device Health information for your devices
We will make sure to keep neighbors updated on the official removal of the desktop app in the future, and appreciate your patience while we work on the best experience for our neighbors. Please feel free to leave any additional comments or feedback in regards to this below, and any features you are looking for in the future, share in our Feature Request Board here. Thank you, neighbors!
NOTE: This announcement only applies to desktop app users and not mobile app users. The mobile app will not be altered or impacted from this change.