Hi @andrews230886. The P1-78 code indicates a powered device is offline. What is the specific device and what is the RSSI for said device?

Hi neighbors. If your Ring device keeps falling offline, try the following steps: - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - Reboot your router by unplugging it from power and plugging it back in. - Verify your Ring device has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with other steps you can try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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