Ring Chimes Don't Work Properly

Hello. I have two ring chimes that are connected to the internet and appear to work when motion or ring activity is detected.What is not working for all my Chimes is the ability to change the ring tone or the motion tones. When trying to change the chime tones I get an "Updating Settings" window followed in about thirty seconds by a "Something went wrong." message saying try again in a moment. Of course trying again doesn't work.There is no firmware update available for the chime devices. What, if anything, am I doing wrong? Thank you!