Responses (4)

Y

youradds

Same thing for me. Sorry to jump in on this. Got a feeling we have the same issue! I've even tried what was suggested about putting the Chime on an extension lead and then trying it again - still nothing.1) Plug it in2) Open the app, and it asks me if its pulsing slow - which it is - so I press "Yes"3) It then asks me to open up Wifi and connect to the Chime-xxx wifi network - which I do (and it says its connected, but with no internet)4) I click back, and it goes back to step 1!I've tried so many times I've got bored. For the moment I'll have to rely on the phone alerting me to the connection - but I need to get the Chime going, as thats why I purhased it :/(I can't upload all the screenshots, as for some reason its limited to only 2??)ThanksAndy

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29-12-2019 14:32:39

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LisaH

My light won't even come on to pulse slow after a power reset in my house, I've tried everything in all the guides, tired it it! The light went off once before and I got it to work but after 4 hours today, I give up

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09-08-2020 18:44:50

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youradds

Ah ha - I think I worked out my problem. Hopefully helps with yours! Someone on Amazon reviews put:---------After 3 days of trying going into wifi settings. Going into router settings etc just turning on the GPS on android phone was all it needed to connect immediately. After scouring all forums no where did it say turn on GPS---------...and sure enough, it worked first time! Hopefully that helps you with your problem :)

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29-12-2019 15:20:18

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jkrepsk

I am facing exactly the same issue as the others. It is so frustrating. I also have my GPS turned on on my Iphone, so this is not the issue. The Ring doorbell went perfectly. However, my Ring Chime still is not connecting to our wifi. I have troubleshooted with our internet provider, reset the rout

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13-01-2020 17:42:56

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pradeepborah

I face the same issue. In 21st Century, I don't want the product if you spend nearly 4 hours unsuccessfully to connect the Chime. Bought it from Costco, so returning them back.

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14-01-2020 05:30:10

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SonnyBlack

had the same issue..went through tech support and figured out that your Location needs to be on and bluetooth..I have a habit of turning my location off and the chime pro goes on the fritz..

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14-01-2020 05:55:11

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jkrepsk

Unfortunately, I also tried that and still is not connecting to the wifi. It is really frustrating and exhaustive. It was so easy with the Video Doorbell!!!

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14-01-2020 12:51:34

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svenbc

I had the same issue over and over again when connecting my Chime. Problem for me was solved after using a different smartphone with data switched off and gps on. Hope this helps.

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08-07-2020 16:47:04

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GuCongNghe

Same here problems. We have 3 chimes and only installed successfully 1 times. This is the list I did try but dont work- Use USA address for home- Use 2.4Ghz wifi by mobile phone hotspot - Use Android and iOS- Place chimes next to Internet RouterI'm desperate with "Sometimes, devices just don't want to connect to the Internet"P/S: When using mobile hotspot, I can check that chime already connect to my wifi (check by MAC Address). But the app still setup failAnything to try?

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15-01-2020 11:47:10

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Loy

I am in the same boat. I have been trying for hours and I get "setup didn't complete". I have tried several routers, different wifi channels, different ring doorbells, hotspot and even tried an open network. I am at wits end. Unfortunately I only have one device to setup the chime. Any help would

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28-01-2020 03:46:00

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Dmar

Well of this was a known issue, why was this product released without proper testing & research? If we hadn’t had all had the same problems, we wouldn’t be here. It’s because there’s no solution as of yet to how to get this $30 piece of technology to function as well as it’s worth, or even at all. T

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09-02-2020 06:33:32

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Jtlucas74

My Chime had been working fine then all of the sudden it disconnected. I've tried several times going through the steps to reconnect. I even moved it closer to my router and nothing. Very frustrating since we can't return it anymore.

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15-05-2020 16:34:57

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Thechriscos

Had the same issues. Tried unplugging and plugging back in my modem and router a few times. It didn’t work. So I logged into my router online and did a reset. That fixed it

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16-05-2020 22:45:35

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shephepe

Spent a fortune on this door bell & the chime doesnt work. Absolute pile of poo. Loads of people having the same problem too. Totally unacceptable. Also Fitbit watch will no longer connect via bluetooth. Over to you !!!!!!!!!!

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19-06-2020 11:15:18

EL
E-lad
Greetings all,I have installed my first ring doorbell and like most came stuck at installing the chime, having tried everything possible I found a last hope solution which was to create a hotspot through my mobile and installed the chime though this connection via my iPad. Having successfully installed and firmware updated I switched it to the house WiFi with no further issues.Hope this helps
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15-02-2021 20:11:12
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