Ring Chime Will not connect to my WiFi

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1

HELP !!! I have tried everything to resolve this connection problem with my Chime that continues to fail to connect to my home WiFi.
I have spoken to Ring support and must have spent 1 hour on the phone trying everythin they suggested. In the end I was sent a replacement Chime. Which did connect briefly and has since failed repeatedly to connect . The Doorbell works fine the Chime will not connect . I have spend hours trying to sort it. I have…
Deleted device, added as anew device, used a different WiFi network, tried to connect with a different iPhone, held reset button, rebooted Router, moved Chime very close to Router, removed Nord VPN from iPhone, checked ‘’Location settings “… Still not connecting. My WiFi signal is 50-100 mbps. I am so frustrated I do not know how to resolve this … Any one any thoughts???

2

Hi @user59501. Is your wifi router dual-band, putting off both 2.4GHz and 5GHz networks? If so, try creating a guest network utilizing only the 2.4GHz network. Also, ensure the ports and protocols used by Ring devices are open on your router. If you’re still unable to connect the Chime to your wifi network after trying those steps, it would be best to follow up with our support team, as your concern may need to be escalated further.

3

Hi ,
I have exactly the same problem as you. I have tried everything.
Are we able to return the Chime for it to be checked.?

4

hi Caitlyn
My Router is a Hitron supplied by Virgin Media & has dual band out put 2.4 & 5GHz.
signals. I also use a WiFi Mesh system which has 3 x pods. One is connected via ethernet and this acts a the primary pod and the other 2 wirelessly connect.
And this network works fine its the one the Ring Doorbell is connected too and has a good connection.
I am not sure how to check the ports & protocols used by the Ring on the Router,
can you provide a youTube link ?

5

Hi @user66183. You cannot return the Chime to have it looked at, but contacting our support team is the next best step if you have already tried all the basic troubleshooting steps and still have the same concern.

6

Hi @user59501. I am happy to chime in. We do not have a video link to provide that would show you how to check your ports and protocols on your router. You are welcome to search for one to see if there is one out there, or you can reach out to your router manufacturer’s support team to see if they can assist.