Ring chime wifi range

I just got off the phone with Ring support. I was trying to figure out why my chime is constantly disconnecting from the network. They said it was because the device must be within 10-15 feet of the router.

That doesn’t make any sense to me. I’ve had plenty of Bluetooth devices with a longer range than that. All of my wifi devices (including the Ring doorbell) have a much, much greater range than that.

Is there an official range requirement listed somewhere for the chime devices? (This is a chime, not a chime pro device.)

Hi @bounsy. Placement of the Chime is going to be dependent on the RSSI for the device. If the RSSI is too low, it will need to be moved closer to your router to maintain a reliable connection. I would also mitigate and wifi interference by placing your internet router in a nice open area. This should help your Chime stay connected.