ring chime v2 not working

Got my ring chime 2nd gen 3 months ago and it was working fine until recently.

It shows that it is connected (RSSI -42) however there is no sound whenever our doorbell is rung. Even when I go to Audio Settings in the Ring App, and ‘test sound’, there is no sound. I have unplugged and plugged back in, resetted the router, reconnected it to the network, and still nothing. Any suggestions?

TIA

Hi @irenel. Thank you for letting me know what steps you’ve taken so far and how those have worked for you. Since you’ve run through the basic troubleshooting steps for your Chime already and the concern still persists, it would be best if you reached out to our support team for further assistance. They’ll be able to take a deeper look at your Chime and offer more advanced support. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: