Responses (3)

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Tom_Ring

Hi @Njapilot1. Thank you for sharing the video! This is indeed odd! I have a few questions/suggestions. What type of phone are you using and what version of the Ring app is installed? Also, what type of internet router do you have? Try unplugging your internet router for 5 minutes, then plug back in. It will take about 10 minutes for you wifi to restore. Once the Chime is back online, try toggling the Nightlight off. Let me know the results.

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21-09-2021 17:23:35

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J

JBaker

Same issue here and have tried all of that stuff. Light is stuck on and I can not get it to turn off, they should have put an on/off on the chime itself..

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27-09-2021 06:56:23

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Berwanger1

I was having the same problem as Njapilot. Exactly as depicted in the posted video. I rebooted both the modem and router. After the Chime Pro re-connected, the nightlight toggle worked as it should. My modem is an Arris from Xfinity and the router is an ancient Apple product.

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18-11-2021 21:21:10

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user1470
Same here using Galaxy S21 Ultra the light doesn't turn off!!!! So annoying and getting hot
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03-11-2021 16:48:53
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079ef127ff62368453be
New purchase as of 14 Nov. Had to replace a older gen 1. Light does not go off. Toggle switch in app does not work. Am a Ring super user 9 cameras 2 security systems. Does not work on IPhone or IPad. And yes did trouble shooting. Firmware updated on device.
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15-11-2021 15:03:22
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