Ring Chime Pro

My Ring Chime Pro won’t reset nor will the blue light light up anymore. Is it defective and will Ring replace it under warranty if you are under the annual Ring plan?

Hey @Hsk1610 . You will need to call our support team to confirm you are still within warranty to see if they can troubleshoot with you further with the device, or replace it for you if you’re within warranty. You can learn more about the warranty here, and you are correct in the assumption that if you have the Ring Protect Plus Plan during the lifetime of having the device that you should have an extended warranty on this. Our support team will verify this for you! :slight_smile:

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.