Ring chime pro set up

I have just bought a ring chime pro, I’m trying to set it up, I’ve plugged it in and there’s now sign of any lights I have unplugged it and plugged it back in I have tried plugging it into other sockets and there’s still no lights.
I have pushed the button on the side and still nothing happening.
Can anyone help ?

Hi @user23757. Since you’ve tried multiple outlets and performed a reset with still no lights on your Chime, I’d suggest reaching out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.