Ring Chime only plays default sounds

Hi, I’ve had the chime for over a week and tried several times to change the bell and motion sounds but they never work. I’m accessing the chime settings from the ring app on my OnePlus 3t Android. The app tells me it’s updating and might take a few moments. But I never hear the tones I set up. Only the basic wind chime and door bell.

Hi @hgjrjkg8eje . I would recommend making sure that both the Ring App and your phone’s OS are fully updated. After all the updates are installed properly, try changing the alert tone once more in the Ring App. If it still doesn’t save, try accessing the Ring App on a different tablet or smartphone and editing the alert tones there.

If you’re still seeing the same message even on a different device, please give our support team a call at one of the numbers available here. They can take a deeper look and offer more in-depth troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: