Ring chime not loud enough

I have the first generation ring chime, I have been trying to get the chime to have a louder alert. I have followed all the directions on the ring website.
Does not get louder. However, when I test the ring chime through my app its really loud. Dont understand and can I correct this ?

Hi @user31869. You can adjust the volume for the Ring Chime in the Ring app by tapping the menu in the top left > Devices > Ring Chime > Audio Settings > Chime Tones and adjust the volume slider. Once the slider is at the maximum volume, this is the loudest the Ring Chime will get. If the volume slider does not work, try resetting your Chime by holding down the reset button on the side for about 15 settings, then set the Chime back up in the Ring app.

Should this concern persist, you can give our support team a call at one of the numbers available here for further troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support.

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