Responses (4)

• C

  Caitlyn_Ring

  Hi @Hannah87. The flashing green light pattern you're seeing is likely indicating that the Chime is in setup mode. If possible, can you clarify which part of the setup it appears to be failing at? Feel free to attach a screenshot as well so I can take a look. A basic troubleshooting step that may help is to reset the Chime by holding down the setup button on the side for at least 15 seconds. Once that's done, you can try and walk through the setup again and see if it is successful. If you continue to be unable to connect your Chime to wifi, you can give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here ](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  31-08-2020 08:33:48

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  T

  Tom_Ring

  Hi @Jayne-B04. What is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for this Doorbell? Is there anything by it, or your router, that could be causing [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221)? Try rebooting your internet router to see if that will improve the connectivity. I would also make sure that this Doorbell is connected to a 2.4 GHz network for a steady connection. I hope this helps.

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  28-05-2021 04:43:56

• JB

  Jayne-B04

  Hi Tom It is the chime that I am having issues with. This keeps disconnecting from my Wi-fi. My Wi-fi is BT fibre Halo. Excellent signal throughout the house and the chime doorbell is closer to the router than my ring security camera and this has a very strong signal also, spoke with a Ring Customer care and he completed a signal strength check, all excellent, nothing interferes with the Wi-fi signal at all, this is not the problem, also my chime is plugged into a socket with no other electrical sources near it at all. It is clearly something with the chime itself that is not working correctly at all, it appears to be a manufacturing issue and I would like to know how Ring are going to resolve this?

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  29-05-2021 08:46:53

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• R

  Roundtree33

  Hi Guys, When you can’t connect your chime to the wifi network, make sure to set your chime ipv4 as manual. make sure the ip address is between the one you set in the router. this will help you connect the Chime.

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  03-01-2024 05:41:24

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  R

  Roundtree33

  Also, I notice that there’s a certain timeframe that the ring chime will connect to. For example, mine can’t connect if its not 10AM PST. But if I try to connect it within 10AM - 1030AM PST, it will connect automatically. just to share to everyone. then if it got disconnected, it will connect roughly at the same time between 10AM - 1030AM PST. very weird. haha

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  10-01-2024 11:05:14

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  09-02-2024 11:05:16

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