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Ring Chime not connecting to WiFi
Hi all, I have just bought 2 Chimes to connect to my Ring doorbell. Neither Chime will connect to my home wifi. They are both flashing green like I believe they are supposed to before connection and I have tried to setting each Chime up close to my router and also close to the doorbell. Still they don’t connect! have also turned off mobile data on my iPhone and deleted and reinstalled the Ring app.Please help!
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31-08-2020 15:04:52
Responses (2)
- T
Hi @Jayne-B04. What is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for this Doorbell? Is there anything by it, or your router, that could be causing [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221)? Try rebooting your internet router to see if that will improve the connectivity. I would also make sure that this Doorbell is connected to a 2.4 GHz network for a steady connection. I hope this helps.
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28-05-2021 16:43:56
- JB
Hi Tom It is the chime that I am having issues with. This keeps disconnecting from my Wi-fi. My Wi-fi is BT fibre Halo. Excellent signal throughout the house and the chime doorbell is closer to the router than my ring security camera and this has a very strong signal also, spoke with a Ring Customer care and he completed a signal strength check, all excellent, nothing interferes with the Wi-fi signal at all, this is not the problem, also my chime is plugged into a socket with no other electrical sources near it at all. It is clearly something with the chime itself that is not working correctly at all, it appears to be a manufacturing issue and I would like to know how Ring are going to resolve this?
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29-05-2021 20:46:53
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Caitlyn_Ring
Hi @Hannah87. The flashing green light pattern you're seeing is likely indicating that the Chime is in setup mode. If possible, can you clarify which part of the setup it appears to be failing at? Feel free to attach a screenshot as well so I can take a look. A basic troubleshooting step that may help is to reset the Chime by holding down the setup button on the side for at least 15 seconds. Once that's done, you can try and walk through the setup again and see if it is successful.If you continue to be unable to connect your Chime to wifi, you can give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here ](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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31-08-2020 20:33:48
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