Responses (2)

• JB

  Jayne-B04

  Hi Tom It is the chime that I am having issues with. This keeps disconnecting from my Wi-fi. My Wi-fi is BT fibre Halo. Excellent signal throughout the house and the chime doorbell is closer to the router than my ring security camera and this has a very strong signal also, spoke with a Ring Customer care and he completed a signal strength check, all excellent, nothing interferes with the Wi-fi signal at all, this is not the problem, also my chime is plugged into a socket with no other electrical sources near it at all. It is clearly something with the chime itself that is not working correctly at all, it appears to be a manufacturing issue and I would like to know how Ring are going to resolve this?

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  29-05-2021 08:46:53

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• R

  Roundtree33

  Hi Guys, When you can’t connect your chime to the wifi network, make sure to set your chime ipv4 as manual. make sure the ip address is between the one you set in the router. this will help you connect the Chime.

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  03-01-2024 05:41:24

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  R

  Roundtree33

  Also, I notice that there’s a certain timeframe that the ring chime will connect to. For example, mine can’t connect if its not 10AM PST. But if I try to connect it within 10AM - 1030AM PST, it will connect automatically. just to share to everyone. then if it got disconnected, it will connect roughly at the same time between 10AM - 1030AM PST. very weird. haha

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  10-01-2024 11:05:14