Ring chime Motion sounding but not doorbell being pressed.

Hello, This is a strange one. I’ve tried looking through past posts, but can’t find a resolution.

Our Ring chime plays a chime for when there is motion detected, but not when the doorbell is pressed.

I have checked all of the linked areas on the devices on the app, and the volumes set and the chime ringtones. But nothing is making it chime inside.

Everything goes through to our phones okay, just doesn’t chime inside the house when the doorbell is pressed.

We’ve reset the chime as well.

Does someone know a solution ?

Many Thanks.

Having the same issue. Chime sounds OK if I press the bell without it detecting motion first.

I’ve turned off motion alerts to see if that makes a difference.

https://community.ring.com/t5/Accessories/Chime-makes-noise-for-motion-but-doesn-t-ring/m-p/68020#M2626

Seems to indicate that this is by design.

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