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U
Ring chime is not working
device-settings
troubleshooting
cs-support
chime
Ring chime is no sound/alert but the alert is working on my iPhone.
I reported this issue a month ago but it’s still there. Is that possible to find a solution or return the chime for repairing. Thanks!
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11-09-2023 08:02:30
Responses (4)
U
Hi Caitlyn
I did it few times but the problem has not been fixed. Is there any suggestions to solve this issue. Please advise
0
18-09-2023 11:10:14
J
Hi @user58095. I'm happy to chime in. I would also recommend trying a factory reset of the Chime by pressing and holding the setup button for 20–25 seconds and then reconnecting it to your wifi. If you have tried this step and are still having the same concern, you will have to continue working with our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.
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19-09-2023 04:25:59
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U
Sorry for late reply.
I had reported and called your Service Centre for helping me to hard reset and check on the connection in Aug 23. Until yesterday, the chime is connected but it’s still no sound when someone push the button of doorbell. It’s hard reset so many times. Is it possible to replace one? I purchased in Amazon almost a year.
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07-11-2023 07:51:11
C
@user58095 Since you have already reviewed the settings and performed a reset, but the Chime is still not playing an audible alert, you'll need to follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for more in-depth troubleshooting assistance.
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08-11-2023 05:51:08
U
Hi there
I called the Customer Service Support a week ago. A staff told me that UPS would send me a request for return my Chime and replace one. The chime was sent back few days ago and confirmed it had been well received. Until today, I have not received again response. Could you please double check on it. Thanks!
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19-11-2023 11:39:17
J
Hi @user58095. We cannot check on replacement status here in the Community since we do not have access to account information. You will need to work with our support team to address your concern.
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20-11-2023 10:21:34
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Caitlyn_Ring
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13-09-2023 04:44:14
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