Ring Chime Gen 1

The chime will not go into setup mode, when plugged in, just stays solid. When reset is depressed for 5 or 30, no change. Switched to 3 different outlets, same result. It worked previously, just had a wifi change. Unplugged for 12 hours to see if it would go back into original mode, no luck. Any other suggestions? Thank you.

Hi @BMcD. It sounds like you’ve covered all of the basic troubleshooting steps. Since the Chime Pro is completely unresponsive, it may be best to contact our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.