Hi @user19831. Since your Chime is not staying in set up mode, it is not able to complete the set up process. Try these following steps : 1. Plug the Chime into a different outlet within the same room as the router. 2. While plugged into a wall outlet, factory reset the Chime by pressing and holding the reset button on the right for 20–25 seconds. 3. Attempt another set up of the Chime. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.