Ring Chime doesn’t ring on 1st doorbell button press

Hello,

I have a Ring Chime and 2 Video Doorbells, 2nd Gen. we have an issue where visitors press the doorbell button (I can see them doing so on the recorded video), but the Ring Chime doesn’t make a sound. On subsequent presses, the chime works as expected.

This happened more than once and I tested it myself. The WiFi strength is around RSSI -50 or higher for all devices. One of the doorbells is hardwired, and the other has a solar charger.

Can you advise on what can be done? Happened multiple times and I’m missing deliveries and visitors as a result. Definitely not a fluke.

Hi @user61180. For this concern, I suggest reaching out to our support team. They’ll be able to run some diagnostic test and determine exactly what is happening. Please take note of the time and date that this is happening and follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.

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