Ring Chime Died when pushing reset button?

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#1

I just bought a new mesh wifi router and am moving all of my devices from my old router to the new. I did my Ring doorbell with no problem. I had actually forgotten about the chime being a wifi device but when I sitll had a few connections to my old router, I recalled that the chime was wifi and via the MAC ID, saw that the “Texas Instruments” item on my old router was the chime.

When I went to move the the chime to the new router, I pressed the reset button on the side for 5 seconds as it says in the app and nothing happened. The “Ring” on the front is supposed to light up. Now it is no longer attached to my old router and it seems to be dead. I’ve tried holding the reset for 10 seconds, 30 seconds, unplugging it and plugging it back in several times. It’s like it’s completely dead now. No lights, no sound. Any suggestions?

It’s the original Ring Chime. SKU 88CH00FC100.

Thanks

#2

Hi @MikeBianco. Thank you for sharing what steps you’ve already taken. Since you went through the basic troubleshooting steps I would have recommended to no avail, it would be best for you to follow up with our support team directly from here, as they can take a deeper look at this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: