Hi, I received my Ring Chime (2nd Generation) today, and I have been through the setup procedure several times using the iOS app, but it keeps failing.
These are the steps taken:
- Click on the “Set Up a Device” option from the Dashboard
- Select the “Chimes” option from the “Set Up a Device” menu
- Scan the QR code on the back of the Chime
- Select the location (address) where the Chime will be used (hit “Continue” button)
- Select a name for the Chime on the “Device Name” screen
- Plug the Chime into a standard wall socket, as instructed on the “Wi-Fi Setup” screen
- Hit the “Continue” button on the “Wi-Fi Setup” screen
- Hit the “Light is Flashing Green” button on the next screen, when asked
- Hit the “Join” option on the pop-up that says ‘“Ring” Wants to Join Wi-Fi Network “Ring Setup 17”?’
- Wait for about 5 seconds
A message is then displayed that says:
“Sorry, this Chime cannot be set up right now. To resolve this problem, please contact Ring Community Support.”
I’ve also tried:
- holding the reset button for 30 seconds or more (several times) then repeating the setup process.
- scanning the MAC address instead of the QR code in step 3, then entering the five-digit PIN code printed under the QR code.
This results in the message “Your PIN was entered incorrectly. Please double-check your code and try again”. Believe me, it was entered correctly - many times!
- plugging the device into a socket at the beginning of the process, then connecting my phone to the Chime Wi-Fi network “Ring Setup 17”, before following the setup process again. I took a photo of the label on the back of the chime so that I could scan the QR code from a printout on step 3.
This results in a much longer waiting time (maybe 45 seconds) after step 8, above, but results in a different response - a pop-up screen with a red circle containing a red triangle, containing a “!” with the message beneath:
“Something went wrong. The request timed out.”
I’m all out of options, and even the Ring tech support guy on the tech support line couldn’t resolve it.
Any help or suggestions would be very gratefully received, thanks.
After going through this with the premium support team, it has been identified as a bricked device, so it’s being replaced FOC.