Ring Chime (1st Gen) not working and no blue logo

My Ring Chime (Gen 1) has recently stopped working. No blue logo light shows at all. Tried rebooting and tried different power sockets, etc but still no blue logo. It seems that the Chime itself is dead. Anything else i can do or check, etc?

Hi there, @rogerrally! You’ve covered the steps I’d recommend here. Trying different outlets should result in LED or response form the Chime. Try going through the setup despite the light not showing, to see if it completes. If not, please reset the Chime by holding the setup button for 20 seconds, then try a setup again.

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.