Hi @Gbayi28. The Ring Car Cam has different [video storage](https://support.ring.com/hc/en-us/articles/13176587043348-Ring-Car-Cam-Video-Storage-and-Event-Types-) methods depending on the type of event that's recorded. By default, all recorded events are stored locally within Ring Car Cam’s internal memory. In order to view locally stored events, your Car Cam will need to be powered and connected to the internet either through wifi, or the cellular data provided by the [Ring Protect Go](https://support.ring.com/hc/en-us/articles/4416525091092-Ring-Protect-Go-Subscription-for-Car-Cam) plan. If you're unable to view locally stored video after confirming the Car Cam is powered on and connected to the internet, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. We can't access device details on the Ring Community since it's a public forum, so it would be best to work with our support team as they can offer more in-depth assistance.

Mine is doing the exact same thing. Been going on for just about a month now. I called support but they were no help. At this point I want a refund

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