Ring cannot unlock Schlage Connect lock

I have a Schlage Connect BE469. I was able to use Ring app to unlock it in the past consistently. Now I can’t, and the location of the ring base has not changed. My ring app is still displaying the history of this lock correctly though.

Hi @bostonfern. Are you receiving an error message when you try to unlock the Schlage Connect BE469? Or do you no longer see the unlock option in the Ring app? Feel free to share any screenshots that demonstrate what you’re seeing on your end.