It’s at max brightness and flickering so badly it gave me a migraine in the five minutes I spent trying to resolve the issue. I trying rebooting it, cutting power to it entirely. When I look at the app it says all is well, but I can’t turn it on or off, or adjust brightness. So all is definitely not well. Had to turn off the switch which basically shuts down half my security light setup. Anyone have any solutions or have experienced this?
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Hi @Psychman7. It sounds like you’ve tried most of the basic troubleshooting steps for this concern, so it may be best for you to reach out to our support team at this point. They’ll be able to take a deeper look at what’s going on and provide more advanced troubleshooting steps. Please give our support team a call at one of the numbers availablehere. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. 