Smart Lighting
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C
Ring Bridge
No matter what i try it will not connect, then the guy at rig gives up on me and tells me im out of luck buy a new unit. I just got this a few weeks ago. Keeps asking os the blue light is flashing after my phone it connects to it via wifi.
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23-10-2020 06:21:44
Responses (3)
- F
Interestingly enough I have the exact same issue. I am also located in Cayman - not sure if that is a coincidence.
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07-06-2021 02:24:58
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Caitlyn_Ring
Hi @Caymanite. Have you already contacted our support team regarding this concern? If you have, I would recommend following up with them as they'll be able to take a closer look at your Ring Bridge and make sure you can get it set up properly. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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23-10-2020 17:14:16
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