joemccullick
Ring Bridge Fails to Connect to Wi-Fi after Reset
I purchased a ring bridge and several smart lights. Initially the bridge setup correctly, including updating the firmware, but none of the smart lights would connect to it during their setup(s). So I tried a 10 sec reset on the bridge and deleted it from the app to start over. Now the ring bridge fails to connect to the wi-fi network during it's setup. I've tried 2 different routers, 2 different phones, and cycled power on everything. I'm out of ideas, anybody else have a similar problem or ideas? Thanks!!! -Joe
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02-01-2020 02:48:20
Responses (11)
- I
Well I have my networks completely separate on separate routers and it still does not work so I wouldn’t waste your time with Century link. This is the most frustrating thing I have dealt with in a long while using iOt devices and it really makes me happy I didn’t bundle my alarms with this mess.
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31-08-2021 02:36:52
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KI finally got a bridge connected but it took receiving a replacement bridge to do it. I've seen that some have also received a replacement bridge and their setup still didn't work. So I don't know that it'll work for everyone, but there do seem to be some steps you can take to hopefully create a clearer path to creating a connection. For those that are still having issues getting their bridge connected. This is what I used and some of the precautions I took while doing my setup. Hopefully, it helps someone since I have spent many hours troubleshooting w/Ring CS and attempting to install my first bridge. Setup on: iPhone 12 Pro Max Network Router: Orbi RBR750 Steps taken: * Made sure I was using the latest Ring App. * Plugged in my Bridge next to my router(previously I had plugged it in closer to the transformer I was trying to connect to towards the front of my house(router closer to the back of my house)). * turned Airplane mode on before attempting to connect to my local network within the setup process.
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09-09-2021 05:19:11
1Hey this actually worked for me! Thanks KYIZZLE! I have an iPhone 12 Pro Max. The key was turning on airplane mode for whatever reason 🤷♂️ I also held the reset button for 20 seconds and after I let go it reset. (I did this first)
•1
01-05-2022 06:02:50
- R
Same issue. I had this issue at a second home and the only solution there was to set. up a network with no password. Ring needs to fix this.
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25-11-2021 11:51:24
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- E
It's 2022, and I'm having the same issue. My first Bridge never worked, so I purchased a second one, which still doesn't work. This is ridiculous. It really shouldn't take all of these workarounds etc., to get a product to work before they conclude it is a flawed product that either needs to be completely reengineered or removed from the market altogether. They still charge the same full price for it, and now it's coming off more like a fraud because they know of the issues. Just to add as well, tech support never assisted me, they repeated the same things over and over again with the stuff not working and always promised to call back or email, and it never happens. I am upset that I spent money on all of their devices trying to create an integrated network for our home with this subpar service.
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25-11-2022 08:24:48
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- W
My Ring Bridge have been working fine for over a year and today 1-8-23, I got the notification on my iPhone that it went offline. After following the Ring App troubleshooting for more than an hour with no success, I decided to read the forums. I found this one and after I did what other had suggested of toggling airplane mode (turned Airplane mode on before attempting to connect to my local network within the setup process) THIS FIXED IT!!!!!! The bridge connected immediately.
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08-01-2023 09:41:53
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CHey @Wannaryd, I'm glad to hear you were able to get your Ring Bridge back up and running. :)
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09-01-2023 06:03:59
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KTIZZLE
I was on the phone with tech support for two hours the other morning to try and troubleshoot to connect my bridge and still didn't get it to work. they told me I needed to call my ISP(Centurylink) and tell them to un-coMingle their signal coming into our house. The thing is the router we all have already had separate radio channels. I don't even have the 5ghz channel enabled. I normally use my Orbi for home wifi but thought that the mesh network and not being able to select a specific channel was part of the problem. I don't understand how I have a billion other wifi gadgets that connect no problem to my network but I can't get this one too. anyway, I haven't called my ISP yet but this is what CS sent me as far as what they said I need to tell my ISP. **Internet Service Provider (ISP) Instructions to Separate Networks and Channels:** - Please contact your Internet Service Provider (ISP) ask them to UnHide your Networks and to UN Mesh/CoMingle your 2.4GHz band and your 5GHz band/channels, and that you want separate networks and the names of them based on each channel, and to please tell you what those names are. - Before you hang up with them Use a WiFi only Device like a Tablet/iPad, or a Phone without Cellular Data, to test that each network shows up under WiFi Networks and then connect to each network one at a time and open a internet website and make sure it fully loads then close that internet browser and test the other network the same way. I really need this thing to work so that all of these lights that I bought and would like automated isn't for not.
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30-08-2021 04:53:12
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