Smart Lighting
joemccullick
Ring Bridge Fails to Connect to Wi-Fi after Reset
I purchased a ring bridge and several smart lights. Initially the bridge setup correctly, including updating the firmware, but none of the smart lights would connect to it during their setup(s). So I tried a 10 sec reset on the bridge and deleted it from the app to start over. Now the ring bridge fails to connect to the wi-fi network during it's setup. I've tried 2 different routers, 2 different phones, and cycled power on everything. I'm out of ideas, anybody else have a similar problem or ideas? Thanks!!! -Joe
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02-01-2020 02:48:20
Responses (10)
- T
I had something similar. I needed to change my wifi SSID on all my devices along with the bridge, so I started the process according to the manual, and it would not work. After about a 2 hour chat with Ring, they determined it was bad and needed to send me a new one. They did not have my bridge s/n listed as my device, even though it worked previously.
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20-01-2020 09:24:56
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- K
I have the same issue, too. For the first time, bridge was able to connect to my router, and started firmware update. Somehow the update failed. So, I reset the bridge. Since then, bridge can find my WiFi, but failed to connect. This is the steps I took and things I observed. 1. Bridge found my WiFi(Ssid), blue light was blinking 2. I select the WiFi, entered password; try to connect to the WiFi 3. Bridge was trying to connect to WiFi. Blue light was blinking couple times, then kept stay-on. What does the blue light = on mean?
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20-12-2020 04:35:13
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- A
Dear all - For the issue of the Rind Bridge not connecting to your WiFi, here is the SOLUTION: On your smartphone, go to Settings/Apps/Ring/Storage. Once there, you need to clear BOTH Data and Cache. DO not worry - you are not removing your connected devices from your Ring app. All you will need to do after is to re-enter your username and password. Once you are logged back into your Ring app, go and add the Bridge device. This worked for me. :)
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29-12-2020 10:51:28
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UTried but i still cant connect my app to the bridge. I even tried to use Alexa Echo as an alternate bridge but cant get that to connect either. Super frustrated with this ... not sure why connectivity dropped initially ... now trying to "fix" it I performed a factory reset ... UGH! No I won't call tech support ... just a waste of time!
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29-05-2023 11:21:22
UiPhone user here with Starlink internet, I ended up deleting the app from my phone and reinstalling. Turned the cellular data off and used the Wi-Fi network 2.4. It did not work in the evening connecting so I tried the next morning. I connected first try! Hope this helps! Thanks aycreo for your suggestion, it got me to keep trying!
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21-06-2024 02:05:40
- H
I am also having difficulty finding storage to delete the cache. I would additionally like to express extreme disappointment in Ring’s inability to address this issue and prioritize it appropriately.
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05-02-2021 02:05:23
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SJust piling on. Same exact issue and behavior here, behind centurylink C2100T modem, resetting bridge, etc. also extremely disappointed in Ring. I spent hours on this yesterday, including 2 hours on a support phone call that did not resolve my issue. This thing should be making simple HTTPS calls (like every other thing does including my phone right now), there is no reason whatsoever that it should be failing, and it certainly is not my fault in any way. This is poor engineering and lack of accountability from Ring. I have a ton of not-cheap hardware that is worthless to me now, looking elsewhere.
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21-02-2021 07:27:11
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Caitlyn_Ring
Hi neighbors! If any of the previous suggestions did not work to resolve this concern for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look for you. Our support team will be able to provide more advanced troubleshooting steps in order to get your Ring Bridge up and running. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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21-12-2020 03:50:22
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