I have the same issue and spent a long time on the phone with Ring support where they could not fix it and indicated that someone from their tier 2/3 support would call me - no one has - VERY disapointing. I have many of the Ring devices (Spot Cams, Security Alarm, Doorbell, etc.) which all work as expected. The only Ring product that does not work is the Ring Bridge. My ISP is CenturyLink. I have the Technicolor C2100T. I called CenturyLink and they claim they do not have any external FWs that would block traffic. I have reset my router to fatory settings. I removed my FW. I put the Ring Bridge in the DMZ. I put the router in bridge mode and connected another router. All does not work. As previous community members have reported, the Ring Bridge first connected to the router, but devices failed to register, when I reset the Ring Bridge it would no longer reconnect to the router. I have to believe it is a firmware issue - Rings response was to send me a new Ring Bridge which had the same issues. I also bought another from a local store and had the same issues. The Ring Bridge does consistently work when I connect it to my iPhone Hotspot. It not only registers with Ring but allows all of my lighting devices to connect. Although this is a good datapoint it is NOT a solution as I do not want to use my hotspot for this. I would think that Ring would want to help resolve this but I am getting little to no support from the. Therefore, I was hoping that someone else in the community has experienced this issue with the CenturyLink modem/router (or other manufacture) and have had luck in getting this to work. If so can you please share what you did to make it work?

I have the same problem since day 1. I got the bundle Bridge and Transformer. I have Centurylink with same modem/router Technicolor C2100T. No matter what I did this piece of junk will not connect! grrr...... I did tries to connect to phone hotspot and is works just fine. This is BS! All of Ring's product are connected to wifi just fine why not the Bridge????

Having same issue Centurylink modem/router Technicolor C2100T. I also have multiple ring devises and have now spent 4hrs on and off with multiple people on help line. No solution here but the Ring customer service said they were eselating this to resolve. All of the work you said you did and troubleshooting I also did to no luck. I also had it "connect" the first time... but according to the customer service this was some kind of false posative. I didn't try and connect the lights, I actually connected it to my guest wifi on accident and used the change network button... which then resulted in never being able to connect again. I can see it connect to the network as a client for a couple seconds but then drop off immediatly. On the device I notice it goes from (slow blue light blinks -\> fast blue light blinks -\> Solid blue light blinks -\> phone reapears as a client -\> Ring bridge appears as a client -\> Ring Bridge drops to 0% -\> Blue light returns to fast blinking -\> Ring bridge drops from client list -\> Blue light blinks slow again -\> Phone pops up and asks to connect to the ring devise again. -\> says fails to connect to ring device -\> pops up with sometimes devise doesn't connect screen with try again button. )

Having the same issue. Was able to set it up on my phone's hotspot but I am unable to use my DSL. Even moved it outside the DMZ

Hi @Drv62! It looks like you've tried many steps to get this to work. As the Bridge connected to your hot spot, this is a great sign that the Smart Lighting Bridge is working. As for connecting to your network, try enabling a standard guest network. Depending on where this Bridge connection is failing, there should be an add hidden network option on the last setup step in the Ring app, which will allow you to manually enter your network information. If this, or the other steps in this thread did not help to resolve Bridge connection concerns, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

This worked for me just now! Thanks!

I do not see ‘storage’. I am using iPhone.

Tried but i still cant connect my app to the bridge. I even tried to use Alexa Echo as an alternate bridge but cant get that to connect either. Super frustrated with this ... not sure why connectivity dropped initially ... now trying to "fix" it I performed a factory reset ... UGH! No I won't call tech support ... just a waste of time!

Just piling on. Same exact issue and behavior here, behind centurylink C2100T modem, resetting bridge, etc. also extremely disappointed in Ring. I spent hours on this yesterday, including 2 hours on a support phone call that did not resolve my issue. This thing should be making simple HTTPS calls (like every other thing does including my phone right now), there is no reason whatsoever that it should be failing, and it certainly is not my fault in any way. This is poor engineering and lack of accountability from Ring. I have a ton of not-cheap hardware that is worthless to me now, looking elsewhere.