Ring Billing - billed twice?!

I paid £80 for annual Protect Plus for my Ring devices on 1st April yet I was charged £5 for monthly protect plus on 23rd April?! Can someone tell me how to stop this and refund my £5 extra I have paid. Thought this would happen automatically when I upgraded?

Hey @st3v3fox. This is not the experience we want our neighbors to have. As this is a neighbor to neighbor support forum, we are unable to process any refunds for you on this, but our support team definitely can if you were indeed charged when you shouldn’t have been! Please reach out to them via chat or phone here so they can work this out for you. :slight_smile: