Have two of these installed. Front and back. Both lost connection to the network on the same day and have been unable to connect to them since. De registered one of them to see if i could re install it. Has fully charged batteries, however will not connect via the wifi. Reset button on top of the units does not work as expected, no flashing lights. As they are 5 years old is it time to replace them or what. Have the ring plan plus
Can answer this myself now. Managed after a lot of fiddling on the back camera to reattach it to the network. Guess what came up when connected please wait 15 mins whilst an update completes. Looks as though front has been bricked by this update. Time to get a new one
With the Ring Protect Plus plan, shouldn’t Ring replace them for free?
Hi @bt517295. Sorry to hear about this. But yes, if you are subscribed to the Ring Protect Plan, you may be eligible for a replacement. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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