ring app scan new device not working

very frustrating…scanning the qr code and app does not recognized it…the bar code is a SN not a Mac ID so wont scan that either. now what…i just purchased 2nd gen range extender and cannot seup new device

Hey @joseph8621. If you are unable to set up the Range Extender by scanning the QR code on the back of the Range Extender, please see if using another phone to scan the code helps out! In the event you may not have another device you can download the Ring app on and give this a try, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.