Ring app reporting no devices on smartthings

Hi everyone,

When I try to link my Ring account to my smartthings so it pops up on my tv, it says that ring reports I have no devices linked on my account. I am not sure what to do.

Thanks for any help.

Hi @VinoI. For this concern, it would be best to contact our support team. They be able to access your account and take a deeper looking into whats going on. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.