A
Ring app on Samsung Fridge and TV
hardwired-video-doorbell
troubleshooting
I have a doorbell pro 2, and I am running into an issue lately. Ring live view stopped working on my Samsung Fridge and Samsung TV. I am still able to receive motion and ring alerts without live video. I am connectting the door bell to 2.4 GHz network and getting strong wifi signal which is RSSI-45. The fridge and TV connects to 5 GHz network. I factory reset both devices and still no luck. Anyone could help?
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09-02-2022 05:47:16
Responses (2)
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10-03-2023 08:37:43
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Caitlyn_Ring
Hi @adawood. The Ring App on the Samsung Smart Fridge is created and maintained by the Samsung team, so our [troubleshooting tips for Live View](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) concerns specifically may not be applicable. We have a similar thread on this topic [here](https://community.ring.com/t/live-view-stopped-working-with-latest-samsung-update/13727/21), and some neighbors and other Community team members have shared some tips and tricks there to try. If this concern persists despite troubleshooting attempts, I’ve located the Samsung Community [here ](https://us.community.samsung.com/t5/forums/searchpage/tab/message?filter=location&q=Ring%20Doorbell&noSynonym=false&location=category:us&collapse_discussion=true) where you might be able to find a solution. Feel free to let us know how it goes!
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10-02-2022 07:46:38
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