Hi there! I wanted to see if we can start a petition on upgrading the ring deskrop app. The reason being becase, as a previous tech support tech rep for ring, I remember a neighbor once said, “how can you be a home security service company, and expect us to contorol everything from a cell phone?”. Now that I think about it, every home cloud security system does allows you to control your system from your phone, but further more, a cloud system allows you to control on a computer. What if I lose my phone? The process of getting a phone again, and re-installing everything can take some time, finally it can be stolen, and what if they have access to your ring security system? Shouldn’t you have a way of logging everything out, and getting control once again of your home, your family’s safety and their security? Without having to call ring community support? Here is what I am proposing for neighbors:
- Revamp the desktop app
- Give neighbor more admin rights than we are currently allowed within the desktop app, or even cloud based devices, like chromebooks (think big)
- Focus on alarm settings. EVERY alarm system is now cloud based, meaning, INTERNET, desktop or browser should be a given
- Give additional settings or abilities from the computer, like the ability to log your cell app out or use your email over your pohone number for 2ST . . . that way losing your phone won’t be a pain
Anyways, I know ring is neighbor focused, and I don’t want to say every other system allows you to control settings online, but since you already have or had a deskstop app, just revamp and make it like no other desktop alarm app out there, and you will soar even higher. Thanks!