I had to change my WiFi password recently. The Ring app failed to connect to the device (both Ring Doorbell and Flood Light) asking to disconnect from the VPN and click the “VPN IS OFF” button. I disconnect from the VPN and clicked the “VPN IS OFF” button, but nothing happened. I tried several times including restarting the device without connecting to the VPN after restart, but nothing worked. I was continuously presented with the same VPN dialog.
I called customer support and we spent nearly an hour trying different things including clearing the application cache, removing the VPN app completely, and reinstalling the Ring app. Nothing worked. I was continuously presented with the same VPN dialog.
Customer support’s only recommendation was to use another device to attempt the re-configuration. I told her I had no other device that did not have a VPN installed. I work in the computer security field and all of my devices use a VPN.
I started looking for an alternative to Ring such as Arlo and Blink.
Fortunately for Ring, I found an old tablet that I hadn’t used in several years. I checked and it did not have a VPN app installed. I was able to install the Ring app on this table and successfully reconfigure my devices.
Ring MUST support devices using VPN connectivity for privacy and security!!! VPN use in the United States, and the world for that matter, is increasing as Forbes noted in the article referenced below. Ring must adapt to that reality.