Ring Android App is Now a Complete Mess
For the past 2 months or so, the Ring app for Android keeps taking forever to open when I get a motion notification. Sometimes, it works just fine when I tap the notification. Live View also takes a long time to open. I've cleared the app cache and data, also removed the app and reinstalled it. None of this has helped. My wife is also having the same issue on her Android. We both have Samsung S10 Plus running Android 10 (This was happening prior to upgrading to Android 10). Ring app version: 3.21.1. Fyi, lots of people are reporting similar issues in the Google Playstore reviews. My ask: Is Ring aware of all these issues, and what could've changed to triggers this?
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08-01-2020 03:35:26
Responses (10)
- F
I can’t believe this still hasn’t been rectified since last year, what exactly are Ring’s techies being paid for ?
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16-05-2021 08:47:45
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- C
A post was split to a new topic: [Doorbell Live View loads slowly](/t/doorbell-live-view-loads-slowly/199453)
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02-05-2023 03:42:12
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- C
Hi neighbors. If you're experiencing a delay with receiving notifications or in accessing the Live View from the Ring app, there could be a few different causes. Please check the following: - Ensure your Ring app and your phone's software are fully updated. You can learn more about mobile device compatibility [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). - Make sure your Ring Doorbell or Security Camera has a strong and stable connection to your wifi network. A [weak or unstable signal](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) can impact notification delivery and the ability to load the Live View. - Restart your mobile phone, and [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) your Ring Doorbell or Camera. It's important to regularly restart your phone for optimal performance. If these concerns with delays persist after reviewing the above information, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-05-2023 04:13:55
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- C•
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02-05-2023 04:13:59
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netgeek723
I turned off my bluetooth to disconnect the watch and it loaded. This will get very annoying very quickly. Ring please fix this issue ASAP.
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20-03-2020 02:52:00
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