Ring and Google Nest Mesh System

Hey neighbors! If you’re having any Live View concerns, including streaming errors, please try the troubleshooting steps below:

  • Check the RSSI on the Device Health page for each of your Ring devices. The RSSI value will indicate if the wifi signal your Ring device is receiving is stable or not.
  • Review this list of Live View troubleshooting tips and tricks in our Community post here. This can help you narrow down what the cause is, as it may be different from one neighbor to the next.
  • If you have a dual-band router, try creating a guest network that is only 2.4GHz and connect your Ring devices to this network. While some Ring devices are compatible with 5.0GHz networks, it does not have as far of an effective range nor is it as stable as 2.4GHz wifi networks.

If this concern persists after checking through the troubleshooting steps suggested above, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: