Ring Alarm Gen. 2 Keypad not charging

Ring Alarm Gen. 2 Keypad not charging. We have tried different USB ports, used charging cable with headphones to ensure it is working and it is. What is the next action to take. The battery is almost drained.

Hi @Dagenhaaz. Try performing a reset on your Keypad. You can find out how to do that in this Help Center article here. If that doesn’t allow your keypad to charge, you’ll need to reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.