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user44961

Ring 4 - Wrong alert

battery-video-doorbell

troubleshooting

I got "person detected" alert when the cars went pass. I only turn on "Person" alert, not "Other motion". What can I do? Thank you.

219 •

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16-05-2023 06:32:10

Responses (2)

J

Justin_Ring

Hi @user44961. If it's not clear whether a motion event contains people due to lighting, weather, or other conditions, what you experienced will sometimes happen. This information can be found in the Ring app when you are in your Smart Alert Settings, towards the bottom.

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17-05-2023 04:36:44

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

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16-06-2023 04:37:11

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