U
Ring 4 Transformer UK
troubleshooting
hardwired-battery-video-doorbell
Hi. I have the Ring 4 device, it is hard wired into the house mechanical doorbell which runs off the mains. However the Ring 4 battery will not charge. Do I need to buy a transformer? If so then which type. I am in the U.K. Thanks.
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26-10-2021 05:09:43
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Tom_Ring
Hi @user620. If your Ring Video Doorbell 4 is hardwired to your mains, it should be receiving a trickle charge. This Help Center article [here](https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring) has more information on how this process works.
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01-11-2021 16:16:15
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