It is literally eating battery power at 10% per day. I have turned off all features like motion detection - the only feature remaining is the doorbell. I purchased a Chime pro and switch to the chime pro network - no difference. I have also purchased the solar charger fitting - again little difference. I have a mesh network to boost wifi, so I connected to that - RSSI at about -60 - again little difference.
A doorbell which can not even last a week on its batteries is ludicrous - what happens when we go away?
Can anyone advise if this is a known problem? I do not have a particularly large house, and I have tried everything I can to diagnose the problem.
Hi @rholmesa. I would recommend to contact our support team to help with this concern. There can be a few variables they need to investigate. Please read our response to COVID-19 here to see how to contact support. Weāre taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.
They are different doorbell models. There is not a Ring Video Doorbell 3 Pro. My guess is itās just a typo, and you really meant a Video Doorbell 3 Plus?
Iām just a little confused and curious as to what your really purchased.
OK - I have a Chime Pro, and a Video Doorbell 3 Plus. The naming is very confusing!!
I purchased a spare battery and ā¦ it now seems fine. This battery is not dischanging as the other one (the original with the doorbell!) was.
So now my question is - who do I cantact to get a replacement battery for the faulty one? Do I have to contact support and wait in the āCovidā queue, or can I just email?
OK - I have a Chime Pro, and a Video Doorbell 3 Plus. The naming is very confusing!!
I purchased a spare battery and ā¦ it now seems fine. This battery is not discharging as the other one (the original with the doorbell!) was.
So now my question is - who do I contact to get a replacement battery for the faulty one? Do I have to contact support and wait in the āCovidā queue, or can I just email?
Glad to hear that you solved the āeating-batteryā issue. It does sounds like the original battery was just a bad faulty battery. Good thing you already had a spare āQuick Release Battery Packā!
Oh yeah, I agree the naming of Video doorbells can be very confusing. The worse confusion is between the older Ring Video Doorbell 2 and the Ring Video Doorbell Generation 2. Some people mistakenly think they are the same model, and they are not.
The good news is that your Ring Video Doorbell3Plus does have a 1-year parts and lifetime theft protection warranty, so I would assume the Quick-Release-Battery-Pack is considered a āpartā of the doorbell. But the bad news is, yeah unfortunately there is not an email address for you to inquire about a warranty replacement or refund issue. You are going to have to call and wait in the āCovidā queue and call Ring Support:
I was able to do a little digging around, and I came across this information in an unrelated community post.
_ "Ring support team is available to assist you at anytime, **by chat** or **phone** , __[here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)._
_ If you prefer email , we can be reached at Help@Ring.com. "_
I donāt know if using this email will be able to satisfy your inquiry about the parts/battery warranty replacement or refund issue.
I hope this email address of Help@Ring.com is a possible alternate way for you, to avoid the telephone 'Covid Queue"
Hey neighbors! @Boone Thank you for sharing the applicable information regarding our warranty and for helping out @rholmesa. With that said, I did want to mention that our email support at help@ring.com is currently unavailable as part of our response to COVID-19, which you can read more about here. Rest assured our team is still available by phone here. I hope that helps!
I went away for a week having purchased a new battery, fully charged it and fitted the solar charger. With ONLY the doorbell (no motion detection at all) activate, which was never rung, the battery died after 4 days. It seemed to happen suddenly - it was at 100% for three days, then just failed on the fourth dropping rapidly. The RSSI remains around the -65 mark, whilst not ideal this should be manageable for more than three/four days.
