@rholmesa wrote:
OK - I have a Chime Pro, and a Video Doorbell 3 Plus. The naming is very confusing!!
I purchased a spare battery and ⦠it now seems fine. This battery is not discharging as the other one (the original with the doorbell!) was.
So now my question is - who do I contact to get a replacement battery for the faulty one? Do I have to contact support and wait in the āCovidā queue, or can I just email?
Regards
@rholmesa ,
Glad to hear that you solved the āeating-batteryā issue. It does sounds like the original battery was just a bad faulty battery. Good thing you already had a spare āQuick Release Battery Packā!
Oh yeah, I agree the naming of Video doorbells can be very confusing. The worse confusion is between the older Ring Video Doorbell 2 and the Ring Video Doorbell Generation 2. Some people mistakenly think they are the same model, and they are not.
The good news is that your Ring Video Doorbell 3 Plus does have a 1-year parts and lifetime theft protection warranty, so I would assume the Quick-Release-Battery-Pack is considered a āpartā of the doorbell. But the bad news is, yeah unfortunately there is not an email address for you to inquire about a warranty replacement or refund issue. You are going to have to call and wait in the āCovidā queue and call Ring Support:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope you phone wait is short! 