Ring 3 motion detection

UK Topics Doorbells
#1

Our recently purchased Ring3 video doorbell has today started detecting motion when nobody is near our door. This is happening very 5 minutes and is getting pretty annoying. Battery is fine. Any suggestions?
TIA

#2

Hi @Bantha29. I would try adjusting your Motion Sensitivity to see if this mends the situation. Is there anything, such as a tree or bush, in the environment that could be moving? If possible, provide a screenshot of your Doorbells view so we can best help identify what may be causing the false motions.

#3

@Bantha29 wrote:
Our recently purchased Ring3 video doorbell has today started detecting motion when nobody is near our door. This is happening very 5 minutes and is getting pretty annoying. Battery is fine. Any suggestions?
TIA

Hello @Bantha29 ,

Some people are still having lingering issues from the September 30th Ring “outage” and some devices aren’t acting the way they should.

https://community.ring.com/t5/Doorbells/Ring-3/m-p/61185#M384

If doing the stuff in the above link doesn’t work for you, then you should try :

  • Briefly removing power from the Device (plug it from the mains, remove the battery)
  • Perform a reset by tapping the reset button.
  • If normal reset still doesn’t help, perform a Factory reset (press and hold the reset button > 20-seconds and complete the setup instructions
  • Regardless of what settings are displayed on your App, try cycling/changing your settings and some of the motion settings that aren’t performing in accordance with the displayed setting, to a different setting, and then changing the setting back to what you had prior to September 30th. This ‘resends’ your stored Ring 'Cloud" settings again to the Ring servers. If this doesn’t work for you, un-install the App, cycle your mobile Off and then back On, and then re-install the App.

And then, if this all doesn’t correct your issue, I would telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope this information is helpful :slight_smile:

1 Like