Ring 3 hardwired but battery still discharges

Hardwired at 18v but battery still discharges over a few weeks. Ambient temperature around 12C…is this normal?

Hi @Jonnyrouge. Hardwiring your battery powered Doorbell will provide it with a trickle charge, but your Doorbell may still discharge more quickly than it receives a charge. We have a great reply with a lot of information regarding this concern here. You can also check out our Help Center Article for more tips and tricks as well. I hope this helps! :slight_smile: