Ring (2gen) connected to Solar Panel not recognized

I have attached a solar panel to a Ring 2Gen and the app is not recognizing that it is connected or is even charging. I need to know how to fix this so that I have not wasted money with the purchase of the solar panel.

Hi @user961421. Can you please clarify if we’re working with a Ring Doorbell or a Ring Security Camera? You can find the model name of your device on the Device Health page in the Ring app. Additionally, which Ring Solar Panel did you purchase? There are a few different panels with different connectors, so not every panel is compatible with every Doorbell or Camera.