Ring 2 with plug in power adapter

Hello, I bought a plug in power adapter for my ring 2 door bell. When it arrived I tried it out and it showed as power was hardwired with the battery charging symbol in the app. I unplugged the cables to run the wires properly and to not cause a trip hazard, the app now shows as solar powered with power too weak to charge. Has anyone else had this issue, telephone support in the uk is shut

Hi there, @James16. If it is this model of Plug-In Adapter you are inquiring about, you can confirm this is successfully connected by the LED illuminating around the button. As mentioned in our help center article this will not display in the Ring app. I hope this helps! :slight_smile: