Same here. They sent me a new one and I same the first. I have it my driveway facing up at the sun for the last two hours i. Hot Miami to see if it does anything, and no sign of charging. Unfortunately the app does not give you any indication whether or not it’s working. It still says nothing under solar charger status.
My original solar panel stopped working. I’m a former US Navy electronics tech so tested the output on a bright day with a very accurae multi-meter. The panel was less than 6 months old ! The hassle Ring makes people go through to get a device replace under warranty is absolutely maddening so I finally just gave up and bought a replacement. It’s in an ideal location with plenty of unobstructed sunshine throughout the day so I tested this one and it’s putting out the correct voltage and amperate output. Ring customers with these solar panels do need to realize that this is only a trickle charger so it might take as much as a week to fully charge a fairly depleted battery. My advice is to purchase an extra battery and fully USB charge the second one so you start off with one that’s 100% charged. My two batteries now are fully charged and stay that way. BUT I did have to pay $50 bucks for a new panel !!!
But one HUGE issue is that the Ring app has a link to check on the solar panel health but it doesn’t work. You people need to get that fixed and do it soon - or take that out of the app.
I’m glad to finally learn that I’m not alone. I bought mine about a year ago and it never did work. The battery has fully discharged a couple of times already.
I am on my second one. They sent me a second one to replace the first one. This one does not work either. Ring has such great products. Hard to understand why these issues have not been addressed.
Mine says the same thing and has never worked yet
installed by an Electrician
Have you tried reducing the frequency of alerts?
Has Ring solar charger worked for anyone? I bought a new one from ring.com and installed it. The status on the app still says install solar charger to prolong battery.
Mine is not working either.
I had to purchase a second solar panel even though the one that quit working was less than 6 months old. The hassle of returning something to Ring for replacement just wasn;t worth my time and effort. Very poor customer service !!!
I am on my second charger and the Ring continues to drain the battery over time. I did read that there is no way of knowing whether it is charging thought through the app.
I wanted to post an update after my original post several weeks ago…
My original ring had the battery drained so many times before I purchased my solar charger. It would not hold any charge at all after charging all night and hooking up to the solar charger.
Purchased a new ring doorbell, charged overnight and hooked up to the solar charger. It has been several weeks, maybe just over a month, and I’ve not had to re-charge it once. Checked the battery today and it’s been holding at 79% for quite awhile. It will sometimed drop below 79% a bit, but on a clear day if the solar charger is clean (no pollen covering the cells) it will charge back up above 80%. I live in south florida so I have to wipe all the pollen off of the cells every week! But it’s working for us.
Hope this update helps.
The solar charger does not work on the Video doorbell 2. It only works on the original doorbell.
Same issue, one week drop 25-28% of battery, ring is my first and last, nest much better
Same as everyone elses. Charger in direct, unobstructed sun all day until sunset. Does not work at all after a couple of months. In fact, it is draining the battery which indicates Ring is aware of a defective accessory.
I have the same issue. Ring Solar charger is a dud.
I bought an extra battery because the Ring2 barely holds its charge. And I’m swapping out the batteries every other week or so. I spent 2 hours on the phone with the company and nobody seems to know how to fix the issue.
My solar solar charger, attached to the ORIGINAL doorbell, doesn’t work either…so much for the quality of their solar scam.
Bought Ring 2 video doorbell and a spare battery. Then bought and install Ring 2 solar charger to extend battery life and reduce battery swap . Turns out the solar charger won’t charge at all, my Ring 2 battery keep on depleting as usual - or even quicker. The feature in the app that should’ve been linked to the solar panel is also not working, so can’t monitor the real performance of the solar panel.
Really dissapointed by this product. With the price I paid I could’ve bought two replacement batteries instead.
Recommend Ring to pull the product off the market until the issue resolved, to avoid more dissatisfied customers.
I have the exactly the same problem. Have you managed to find a solution
Can you please post a photo of how your Solar Panel is set up, neighbors? This includes a bigger pictur eof the front door so we can determing how much direct sunlight the Solar Panel receives during the day. Thanks.